A Utility provider can terminate a customer's service for non-payment. However, there are often restrictions on when a Utility can terminate service. Utilities must usually give advance notice of service termination and advise the customer of steps they can take to avoid termination. In states with cold climates, there may be restrictions on terminating natural gas service, or electric service to customers who heat with electricity, during the winter months. Other restrictions involving terminating services to vulnerable customers may also apply.
To do so, we used five of the state’s largest electricity companies to explore six things you'll have to evaluate when you're comparing plans and providers: We’ll walk you through customer satisfaction scores, running the numbers on rates, and calculating the impact of different fees, discounts, and contract types. We'll weigh in on extra perks, like points, and green energy too.
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