As a Lowest Electricity Rates customer you have access to additional benefits including various payment options, an online account manager, text balance updates and customer service support available during business hours by phone or email. Lowest Electricity Rates' service and workplace excellence earned it the Switch Energy Better Business Bureau Award Compare Electricity.
The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Best Electricity Rates, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Best Electric. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
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