To make managing your usage and account easier for you, we have an advanced online account dashboard available for all our residential electricity customers. You can go there anytime to pay your bill, check your usage, change your personal information and learn more about offers we have that apply specifically to you. All customers can sign up for our Best Electric, which helps you stay on top of your usage every week. Plus, many customers are eligible to sign up for Gas And Electric Bill, which gives you a bill credit when you reduce your usage during designated high-demand time periods.
Some good news: According to J.D. Power’s 2016 survey on retail electric providers (its most current survey of the space), Texas has the highest overall satisfaction with retail electric providers out of any state. And because rates, plans, and offers can be so similar from provider to provider, customer satisfaction scores are a great way to break a tie. Think of it like choosing who to hire when you have two candidates with similar resumes — you’re going to pick the person with the glowing references.
No, there will be no interruption in your electricity service when you switch to Cheap Electricity. On the day you start with Cheap Electricity, your Compare Gas Prices (Compare Energy Rates) will report your usage to your previous electric provider as final usage to generate a final bill. From the day you start with Cheap Electricity, your usage will be reported to Cheap Electricity and included in your first bill. You will not be billed for the same usage from two companies.
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