Residents have claimed in recent months that they have received bills that are significantly higher than they have previously paid from the city's Utilities Department. The city earlier this year rolled out not only a new method for calculating those utility bills — going off the amount of water used as opposed to a winter average-based formula — and a new software system for compiling and issuing bills.

Deregulation in Corpus Christi has also altered the way things operate for utility services. The three main components - transmission, distribution, and sales - used to be facilitated by the same utility service. Now, the operational blueprint has been transformed. Energy transmission and distribution are still facilitated by the wires company in Corpus Christi (also called the utility company), which still functions as a monopoly. However, consumers are given a choice of energy providers in Corpus Christi, who sell to the consumer and collect payments each month. These same energy providers also set the prices for their services.
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