Residents have claimed in recent months that they have received bills that are significantly higher than they have previously paid from the city's Utilities Department. The city earlier this year rolled out not only a new method for calculating those utility bills — going off the amount of water used as opposed to a winter average-based formula — and a new software system for compiling and issuing bills.
Features like AutoPay and average billing help save you time and money when you're paying your bill. And if you ever have issues with your electricity plan or your bill that you can't solve alone, you can contact our award-winning customer care center through online chat or by phone. We care about you and are available 24/7 to answer any questions you might have about your home electricity account.

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