A Utility provider can terminate a customer's service for non-payment. However, there are often restrictions on when a Utility can terminate service. Utilities must usually give advance notice of service termination and advise the customer of steps they can take to avoid termination. In states with cold climates, there may be restrictions on terminating natural gas service, or electric service to customers who heat with electricity, during the winter months. Other restrictions involving terminating services to vulnerable customers may also apply.
One of the most common types of plans you'll see is the variable-rate supply plan. Variable supply rates may change throughout your contract length. Often, variable supply rates can rise and fall monthly, and this could be attributed to the electricity market. Again, there are times when this supply rate can be low, but it also could spike during times of peak electricity demand, such as a summer heat wave. As you can imagine, when it's more than 100 degrees in Corpus Christi, people use a lot more electricity for air conditioning!
TDU Delivery Charge: TDU stands for transmission and delivery utility — in other words, the utility company in your area that is actually piping the energy from the power generation companies into your home. (Remember, Compare Energy Companies in Texas are just the middleman.) The TDU delivery charge is set by the utility and is consistent from plan to plan and provider to provider within its service areas. For example, Electricity Companies , the TDU for Corpus Christi, charges the same delivery fee for all Electricity Price, Electric Service Providers, and Switch Energy plans. You don't typically get a choice in utility company, and therefore, these fees are pretty much unavoidable, non-negotiable, and won't factor into choosing an electricity plan or provider.
The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Best Electricity Rates, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Best Electric. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.