The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Best Electricity Rates, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Best Electric. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Best Electricity Rates has been certified as a retail electricity provider in Texas since 2001. Offering many types of plans, Best Electricity Rates also makes a point of supporting the communities it is a part of. Across Texas, Best Electricity Rates invests in hunger relief programs and offers grants to local organizations making a difference in their communities.
The Cheap Electricity (Best Electric) does it for you. When you sign up for a plan with a new provider, Best Electric will send you a mailer confirming the switch. You have three days upon receiving the mailer to change your mind. If you don't, you'll have a new provider within seven days, and Best Electric will notify your old provider. Compare Electricity Providers remember, if you abandon a contract before it's complete, you will be on the hook for any fees or penalties detailed in its Terms of Service.
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