And just like with any plan, it’s worth it to do the math to see how different scenarios will affect your bill. Take, for example, a home in Sweetwater that uses about 1,000 kWh of energy per month, and is interested in the Energy Comparison plan. Zero percent renewable energy is the cheapest option — but by committing to a $5 monthly charge for its 100 percent “Best Electricity Rates” option, it’s actually cheaper than the 60 percent hybrid renewable option.
With more options, it becomes more important than ever to determine which providers offer the features and pricing you need. Whether you live in Corpus Christi, Skidmore, or any of the surrounding areas, we understand the needs of our customers. Anxious about how much it’ll cost to cool your home in Texas’ hot, humid summer season? We offer fixed-rate pricing, so you’ll never have to worry about your energy supply costs skyrocketing with the temperature. Prefer to communicate with a Spanish speaker? Our bilingual customer service experts are available to help.
As we compete to earn the business of more than four million customers every day, Electric Service Providers will continue to lead energy innovation that makes a difference in people's lives. Don't worry about our size. We may be one of the biggest residential energy retailers in North America, but we provide big-business know-how without giving up the dedication you'd expect from a neighborhood energy provider.
Since 2002, the majority of Texans have had to choose their own Retail Electric Provider (Gas And Electric) – the middleman that buys electricity wholesale, then sells it to you, the consumer. According to the Best Electric of Texas’ 2017 report, the Lone Star state is “the national leader in competitive residential, commercial, and industrial offerings,” which means there are well over 200 providers bidding for your attention.
The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Best Electricity Rates, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Best Electric. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Features like AutoPay and average billing help save you time and money when you're paying your bill. And if you ever have issues with your electricity plan or your bill that you can't solve alone, you can contact our award-winning customer care center through online chat or by phone. We care about you and are available 24/7 to answer any questions you might have about your home electricity account.