Residents have claimed in recent months that they have received bills that are significantly higher than they have previously paid from the city's Utilities Department. The city earlier this year rolled out not only a new method for calculating those utility bills — going off the amount of water used as opposed to a winter average-based formula — and a new software system for compiling and issuing bills.
A Utility provider can terminate a customer's service for non-payment. However, there are often restrictions on when a Utility can terminate service. Utilities must usually give advance notice of service termination and advise the customer of steps they can take to avoid termination. In states with cold climates, there may be restrictions on terminating natural gas service, or electric service to customers who heat with electricity, during the winter months. Other restrictions involving terminating services to vulnerable customers may also apply.
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Not ready to turn over all your water utility processes yet? No problem. We can still help! The billing only package gives you more control of the collection process and allows you to maintain regular contact with your residents. We handle the data entry and billing, you handle the money. You will also have access to our Compare Energy Companies for reporting.
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